“everything was carried out so professionally, & with the utmost

courtesy & consideration”

Family Comment

Covid-19 Statement:- Updated 17th April 2021

Coronavirus/ COVID-19

 At last funeral arrangements can be made face to face at our office. We are asking that only close family members come to see us, ideally a maximum of three for the time being.

We understand that some families may still feel uncomfortable doing this, we can still carry out arrangements  phone, email or video call if that’s better for you.  We will work with you and if you feel comfortable coming in to see us then we can accommodate this.

We are still available 24/7 for our families and those needing us. If you need to speak to us, need our assistance, or need to arrange a funeral please call us on 01284 723889 and we can go from there.

We are pleased to announce that our limousine is now available once again for hire to our families. Fully fitted with a brand-new hygienic screen which separates our driver from the family, giving complete peace of mind. The limousine will be fully disinfected before each use, and antibac and gloves will be provided should families wish to use them.  We are happy for up to 6 members from the same household to travel together.

After a change in government guidelines we now can allow visits to our chapel for people who have passed and are Covid+. There are some stipulations to this to protect both you and us so please speak to your arranger to ensure that we can accommodate you and it is safe to do so. Please note that the safety advice from the government could change at any time.

Also we will have to abide by the rules laid down by the government, local crematoria and cemeteries regarding numbers allowed at funerals, and the format that funerals may have to take.

As of July 6th the maximum number allowed at West Suffolk Crematorium is 30 close family and
friends. This is still the case at present. Live webcasting of the service is available for friends and family that cant attend.

Please understand that this is completely out of our control and is not something that we find easy to do.


Key Dates For Funerals. (as of 16-03-21)



  • During the national lockdown, funerals can be attended by a maximum of 30 people.

  • Religious, belief-based or commemorative events linked to a person’s death, such as stone setting ceremonies, the scattering of ashes or a wake, can also continue with up to 6 people in attendance.

Not before 12 April

  • Funerals can continue with up to 30 people and commemorative events such as wakes will rise to 15 (from 6).

Not before 17 May

  • Up to 30 people will be able to attend funerals. Other life events that will be permitted include bar mitzvahs and christenings.

No earlier than 21 June:

  • It is hoped all legal limits on social contact can be removed.

This is the Government Roadmap

Thank you for your understanding.

Nick Armstrong

If you have any questions about coronavirus/COVID-19 and funerals, please don’t hesitate to get in touch with us by
calling 01284 723 889 or emailing office@funeralhelp.co.uk